Palacios-Chacon, Lorena A., Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM), México, Colombia

• Estudios de Administración Vol. 26 No. 2 (2019): (July-December) - Educational Cases
  Flora flower store: different deliveries to create an innovative service experience
  Abstract  PDF  xml
• Estudios de Administración Vol. 27 No. 2 (2020): (July-December) - Educational Cases
  Why do internal control systems fail in large corporations?
  Abstract  PDF (ES)  xml